PilotPete.com Customer Service
Thank you so much for visiting our new and improved, re-designed PilotPete.com. We were down for a while due to covid; however, we are ready for takeoff and so happy to be back!
I’ll try to answer all your questions here, however, you can always shoot an email via the contact page. I’ll get back to you promptly… unless I’m somewhere near 40W.
Rewards: After registering for an account, you will immediately earn 500 points, and be able to use those points immediately. Yes, you can use your points with your first order. With an account you can view past orders, which comes in handy, especially when ordering more aviator/pilot shirts. No worries, you always have the option to check out as a guest. In addition, if you refer a friend who makes an order, you will earn another 100 points. Every dollar you spend earns you one reward point. Currently, every 100 points equals $1 in savings.
Pilot Discounts: PilotPete.com offers airline discounts, military discounts, and reward points. Please contact PilotPete.com via the contact page to obtain discount coupons. Reward points, coupons and multiple coupons cannot be combined.
Coupons: Check your emails from PilotPete.com for additional coupons and specials. Contact PilotPete.com to obtain your discount coupon.
Free Shipping: PilotPete.com offers free shipping throughout the continental United States for orders $99 and greater.
Returns: For returns and exchanges, please use the contact page with all relevant info. I will send a return authorization number and address for the return.
Inventory: We all know the current supply delays in the United States. Check out the inventory page showing up to date inventory levels before you order. If your order is on backorder, PilotPete.com will notify you with and expected ship date, and options.
Products: All products sold at PilotPete.com must meet certain quality standards, be tested, and approved by PilotPete.com. In fact, I use all the products I sell. Products are added periodically. Please feel free to recommend any products you use and highly recommend.
Feedback: Always happy to hear any feedback you may have to improve PilotPete.com operations. Please send your recommendations via the contact page form.
Shout Outs: A special thank you to Cindy at rawebdesign.com for doing such a great job re-designing PilotPete.com.
Thanks again for visiting PilotPete.com. Happy Travels!